n the shape-shifting world of logistics , in which goods and conditions are rarely constant or static , achieving continuous improvement is immensely challenging .

The business formula for continuous improvement is known as PDCA ( Plan-Do- Check-Act ), which is also known as the ‘ Deming Cycle ’. This is a process used to continuously improve products , processes , and systems . It is a four-step framework , used to build a systematic and repeatable approach . These steps are :

• Plan First , identify the problem or opportunity for improvement and develop a plan to address it .

• Do Implement the plan and test the solution .

• Check Evaluate the results of the solution and determine its effectiveness .

• Act Take action based on the results of the evaluation . But when businesses put such an approach into action across a logistics operation , what does it look like , and how do they implement it .

108 April 2024