TECH & AI
R
obotic process automation ( RPA ) is software technology that makes it easy to build , deploy , and manage software robots that mimic human actions . It is helping businesses optimise their supply chain networks by automating repetitive and time-consuming tasks .
This reduces errors , improves efficiency , and frees up resources for more value-added activities .
RPA has become one of the most important technologies for business transformation because its potential to improve business agility , operational performance and customer experience is massive .
According to Gartner , RPA is now seen as the second most important transformational technology by business leaders worldwide .
Those surveyed were looking for ‘ improved business efficiencies ’ and ‘ increased profitability ’ from their adoption of transformational technologies .
Areas of supply chain management in which RPA technology is deployed include automated order processing , inventory management , and shipping and receiving .
Because RPA automates tasks and processes rather than entire jobs , much of its value lies in it allowing organisations to re-assign staff to higher-value activities .
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