CHARLES HOU
LOGISTICS & DISTRIBUTION
CHARLES HOU
TITLE: GROUP VICE PRESIDENT COMPANY: J & T EXPRESS INDUSTRY: LOGISTICS
Charles Hou has served as Group VP since joining J & T Express in 2019. He is responsible for the company’ s strategic planning, integrated management and operational execution.
“ We actively deploy AI for address coding and process tracking to improve delivery accuracy,” expands Charles.“ Simultaneously, we continuously strengthen internal training and standardise operational procedures to boost overall delivery efficiency and precision.”
Technological innovation J & T Express has made significant investments in technological innovation, recognising its crucial role in improving last-mile delivery operations.
The company has developed a series of proprietary solutions that address specific operational pain points.
“ At J & T Express, we actively integrate new technologies, including AI and automation, into our last-mile delivery operations,” Charles states.“ Our proprietary global intelligent address platform leverages AI to parse addresses, standardise coding, fill in missing data and correct errors, greatly improving sorting accuracy.”
Ultimately, this technology provides essential data for the company’ s next-generation delivery vehicles, including automated equipment like drones and autonomous vehicles, enabling optimised route planning and precise delivery.
The company’ s technological ecosystem extends beyond address recognition to comprehensive sorting systems.
“ We’ ve also developed an intelligent sorting system that leverages our address platform to automatically sort packages by destination, minimising manual intervention and boosting efficiency,” says Charles.
“ Furthermore, our self-developed machine learning cloud platform strongly supports these AI technologies, accelerating model training and deployment to enable intelligent upgrades across our last-mile delivery network.”
Integrating sustainability Environmental concerns have assumed heightened importance in logistics – and J & T is taking proactive steps to reduce its ecological footprint.
Charles believes there are multiple avenues companies can pursue to make last-mile delivery more sustainable.
“ These include promoting biodegradable and recyclable packaging, encouraging customers to reuse packaging materials and minimising unnecessary secondary packaging,” continues Charles. supplychaindigital. com 87