LOGISTICS & DISTRIBUTION
service quality by emphasising customer-centricity, teamwork and efficient execution.
“ This shared vision ensures the stability and quality of our last-mile delivery services at all times,” adds Charles.
What next for last-mile delivery? Casting his mind to the future, Charles anticipates a number of significant developments that will reshape last-mile delivery in the coming years.
“ The next few years will bring deeper intelligence to last-mile delivery, with more precise and efficient smart sorting systems and wider adoption of autonomous delivery vehicles and drones,” he predicts.
“ We can also anticipate increasingly diverse customer demands, including customised and scheduled deliveries, convenient returns and environmentally-conscious options.”
Crucially, J & T Express is positioning itself to capitalise on these emerging trends, as Charles explains:“ We are continuously innovating our technologies and services to meet evolving market needs and deliver an even better last-mile delivery experience.” As e-commerce continues to grow, companies like J & T Express – those able to effectively balance technology adoption, market-specific solutions, sustainability initiatives and cost management – will be well-positioned to lead the next evolution of last-mile delivery services. supplychaindigital. com 93