THE SUPPLY CHAIN INTERVIEW
The future of on-demand logistics Even as the company’ s global reach expands, the emphasis is firmly on sustainable, efficient growth rather than a headlong rush. This means building thoughtfully, ensuring that every market has robust leadership, tools and teams in place, rather than simply hiring more people for the sake of it.
“ We’ re focused on forming the right structures, not just adding more people,” Jannie explains. The company’ s logistics division consists of about 250 employees, organised into 10 cross-market teams, all aligned towards long-term, responsible growth.
A continual process of learning from the most developed markets, then applying those lessons to newer ones, is key. From refining delivery models to match local habits, to tailoring strategies for different cities or product categories, agility and experience are central pillars.
“ Our mature markets have taught us to remain flexible while upholding rigorous operational discipline,” says Jannie.
Looking forward, she believes Just Eat will play a driving role in shaping the future of convenience logistics, with technology and automation playing a central part. In Ireland, the company has already pushed the boundaries of what’ s possible through its drone delivery pilot with Manna, where deliveries are being fulfilled in as little as three minutes – offering a glimpse of what on-demand could look like in the near future.
“ THIS IS NOT JUST ABOUT FOOD ANYMORE. IT IS ABOUT MEETING A BROADER NEED FOR EVERYDAY CONVENIENCE”
JANNIE APPELT, VP OF GLOBAL LOGISTICS, JUST EAT TAKEAWAY. COM
Investment in digital innovation is ongoing, reflected in the launch of the AI Assistant in several markets. This tool enables customers to order by text, receive tailored recommendations and access rapid support. Enhanced voice ordering features are next on the roadmap to make the ordering process entirelwy seamless.
“ This is not just about food anymore,” Jannie concludes.“ It is about meeting a broader need for everyday convenience. Looking ahead, we will continue to scale these technologies and services to help both large and small partners meet evolving consumer expectations in all our markets.”
The baseline is now speed, agility and trust. Whether delivering groceries, healthcare items or electronics, Just Eat Takeaway. com is positioning itself to meet that demand across markets – whether by scooter, on foot or by air.
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