RISK & RESILIENCE
“ This is groundbreaking because it breaks down any of the barriers that might stop you from confronting and getting to know your spending and financial habits.”
The bank is keen to ensure AI is not just a back-end tool, but a front-line feature for financial awareness.
Harriet elaborates:“ Starling is really excited to be the first UK bank taking this important and pivotal step to bring AI into the hands of customers, to help them manage their money and help them to be good with money.”
She’ s right, as according to McKinsey, 90 % of supply chain leaders say they lack the talent and skills to achieve these digitisation goals, while 50 % of companies plan to invest in AI and analytics.
As AI reshapes compliance and customer engagement, the race is on to close this capability gap.
“ AI is no longer happening behind the scenes,” asserts Harriet.“ Rather, it’ s in the hands of customers so that they can see and feel the impact for themselves.” supplychaindigital. com 59