E-commerce is becoming a dominant force in global retail and parcel volumes are climbing after the pandemic shifted consumer habits in an irreversible way. It pushed major delivery companies to expand rapidly as consumers demand shorter delivery windows, predictability and control.

Now, our supply chains rely on couriers more than ever – but also face a crowded market and rapidly rising costs.

In 2025, it’ s estimated the global courier services market is worth around US $ 417bn; by 2029, its value could reach US $ 782bn. With competition therefore rising, logistics companies are being forced to innovate.

One courier has been innovating since well before these consumer trends took hold, beginning in 1971 under the leadership of Frederick Smith – FedEx.

76 August 2025