A CONSUMER’ S PERSPECTIVE
Ultrafast delivery: Dark stores enable same-day or even 30-minute delivery, meeting the demand of 41 % of consumers who expect online orders within 24 hours.
Higher order accuracy and reliability: Order accuracy rates rise to 98 % in dark stores, reducing errors and missed items compared to traditional fulfilment.
Broader product availability: Centralised inventory and efficient stock management minimise out-of-stock items and substitutions, giving shoppers access to a wider range of goods.
Flexible pickup options: Seamless click-and-collect lets customers choose convenient pickup times, avoiding lines and speeding up the process.
Convenience for modern lifestyles: Dark stores support busy consumers – including families, singles and those with limited mobility – by streamlining shopping and enabling impulse or planned purchases from home.