THE SUPPLY CHAIN INTERVIEW

From Frank’ s perspective, the formula is straightforward but deliberate:“ I hate being the cliché guy, but it is people, process, technology – in that order.

“ At Jabil, we already have the people – and investing in them is our number-one priority. We have 60 years of history behind us, so we’ ve got the processes pretty much nailed. Now, we are doubling down on technology.

“ It’ s a case of building out an end-to-end ecosystem that allows you to understand your data and make intelligent, informed decisions.”

Customer communication has evolved accordingly, moving from periodic reports to continuous visibility into supply chain status. Jabil can now inform customers about potential supply chain risks in real time, providing an unprecedented view of complex global supply networks.

Frank goes on to note that the vast majority of Jabil’ s procurement and supply chain team are long-serving professionals who bring decades of practical experience to complex problems.

“ They’ ve lived through what you and I have lived through over the past five years, which is probably the most disruptive time procurement and supply chain has ever faced,” he adds, emphasising that experience combined with tech is crucial to creating resilient operations.

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