The pandemic also emphasised the importance of collaboration between different NHS organisations in the service of patients . Rock emphasises this by noting that traditional barriers were really broken down .
The third ‘ R ’ stands for ‘ Resilience ’. “ At NHS England , we ' re now producing a Workforce Plan , which is going to look at people , skills and training – not just for what we need now , but for what we ’ ll need in the next five-to-ten years – and look out to the longer term .
“ And then , finally , I ' ll touch on ‘ Respect ’. Healthcare is about experience , and it ' s about outcomes – which is why respect is absolutely vital .
“ We respect our patients , which means making sure that they are informed and ensuring that they and their families are treated with dignity .
“ And , of course , we respect the British taxpayer , which really , also from a commercial perspective , is critically important .
“ We ’ re making sure that we ’ re spending public money really wisely , and , with all of these challenges , I constantly remind myself of the great public support for having a National Health Service .”
Rock is right . She refers to the recently published Ipsos MORI poll from April 2020 , “ which showed that 62 % of the public feel that the NHS was the thing that made them the most proud to be British ”.
NHS England : A Singular Vision
How could one not be proud of this role ? Rock ’ s position is one of great responsibility , and , equally , one that ’ s a great point of pride – and should be .
Jacqui Rock took on her role as NHS England ’ s Chief Commercial Officer on 1st of January 2022 , and she feels that one of the most gratifying things about working in the NHS has been the people .
This is fitting for a National Health Service whose ultimate goal concerns the wellbeing of people , and in fact , begins with people , is
56 February 2023