How Gartner Supports Chief Supply Chain Officers
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HOW CAN SUPPLY CHAIN PLANNERS MEASURE TECH ADOPTION SUCCESS ?
» Traditional business metrics that measure adoption can be misleading because they do not always account for work that can be done outside the tool , or they may be impacted more by factors outside of technology such as process efficiency and organisation structure .
Gartner recommends multiple types of metrics to measure adoption rates more holistically , including tracking
“ Planners need to be allowed to experiment with new tools ”
user experience , automation and efficiency metrics .
Planning leaders also need to adopt a governance framework to ensure these metrics are being updated in a timely fashion , ownership of metrics is clearly defined and connected to key performance indicators , and that action is actually being taken based on the metrics . supplychaindigital . com 21