DHL Supply Chain treats automation as a collaborative partnership, as evidenced by its alliance with Robust. AI. The Carter robots arrive first in Mexico, but the real story sits in the long-term plan: a phased rollout that plugs robotics into everyday warehouse flows across Latin America.
Carter units slot into DHL’ s Warehouse Management System, so teams can scale up or stand down without ripping out whole processes. Productivity lifts, ergonomic gains and safety benefits keep human staff at the centre of the system, not pushed to the margins.
What makes the partnership strategic is the multi-country structure. DHL tests in one market, tunes performance, then extends the blueprint to other regions. Robust. AI gains a platform to show how its modular tech works across varied sites, and DHL gains a flexible toolkit it can adapt to different industries.
This cross-regional model supports a supply chain that stays nimble, keeps labour supported and stays ready for swings in demand. It also shows how DHL uses partnerships to build a logistics ecosystem that balances technology, people and long-term operational resilience.
132 February 2025