SUPPLY CHAIN
This , Harris explains , allows them to adapt and react quickly , and to avoid unnecessary costs due to shipment delays and other factors .
He adds : “ Companies can reduce costs through their ability to identify and work with the most efficient and lowcost logistics supplier for order fulfilment , say . This enables a business to reroute shipments through a logistics business network , ensuring deliveries are handled quickly to meet customer expectations .”
Harris continues : “ Digital networks make a company visible to new suppliers , and this larger supply base can lead to new relationships , which helps drive down purchase prices – further enhancing
“Disruption has exposed the fragility of supply chains but because a business network provides visibility , companies can anticipate issues ”
TONY HARRIS CHIEF MARKETING & SOLUTIONS OFFICER SAP profitability and bringing new customer channels to light .”
In an earlier interview with Supply Chain Digital , Harris identified other areas in which supplier networks can help boost customer satisfaction : “ When organisations collaborate in real time and work in parallel , the customer benefits ,” he says . “ Customer service is enhanced because the customer receives the value as the businesses in the network focus on their needs .”
Choosing aligned suppliers – “ A business network provides transparency , which allows companies to choose suppliers who best align to the company ’ s values , processes , and their customers ’ expectations .”
Increasing revenue – Harris says : “ Relying on a business network can help a company move beyond its local market to become part of a global network that continues to grow as more companies join .
This helps companies find new customers , uncover new opportunities , and secure the suppliers needed to support these new business models .” supplychaindigital . com 43