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very company is a software company ’ must be one of the most overused phrases in the B2B world , but the truth of it has probably never been more stark , especially when it comes to supply chain .
For there is no aspect of supply chain that is untouched by digitalisation , as organisations seek to create supply chains that can withstand the seemingly neverending litany of disruptive events – starting with the pandemic , followed by the Suez blockage , labour problems , Russia ’ s invasion of Ukraine , rampant inflation , looming recession , extreme weather events , a US-China trade war , and now conflict in the Middle-East that threatens to suck-in other players in the region .
Whether it is a company reliant on supply chain software to determine inventory spikes
“Change management is a critical factor in the success of any transformation ”
ALOK UNIYAL , VP & HEAD OF IT PROCESS CONSULTING PRACTICE , INFOSYS at select locations , or an enterprise seeking an app to geo-fence its fleet of drivers to help cut costs and improve efficiency , the need for software is never-ending .
For any software solution to work – whether in supply chain or another business function – the key is extracting meaning from data , which means being able to query data , as fast and affordably as possible . Fail to do this , and a company is simply collecting data for its own sake and paying steep storage costs for the privilege of doing so .
Resilient systems mission critical Enter site reliability engineering ( SRE ), the field of IT that helps businesses maintain resilient systems that can respond quickly to the changing demands of customers .
“ Without such systems businesses run the risk of losing out on potential revenue and customers due to downtime or slow response times ,” says Alok Uniyal , VP & Head of IT Process Consulting Practice at Infosys . “ SRE has emerged as an effective solution for building resilient systems by leveraging best practices from software development , operations , and system administration .” In essence , SRE is a set of practices that focus on optimising the reliability of services and systems by applying software engineering principles to infrastructure and operations problems .
Whether it is a logistics company running a delivery management platform , an ecommerce company using micro-
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