OPERATIONS
“ Without SRE businesses run the risk of losing out on potential revenue and customers due to downtime ”
ALOK UNIYAL , VP & HEAD OF IT PROCESS CONSULTING PRACTICE , INFOSYS
hours and allows organisations to reallocate resources towards higher-value activities , such as product development .”
SRE needs deep technical knowledge Yet by its nature SRE requires a great deal of technical knowledge and sophisticated tools , neither of which will be available in every organisation . Plus , many businesses struggle to set up not only the processes needed for effective SRE but also the culture required to integrate SRE into existing systems and operations .
“ This is why change management is a critical factor in the success of any SRE transformation ,” says Uniyal . “ At InfoSys we suggest certain best practices to ensure SRE delivers maximum benefits to an organisation .”
He continues : “ It ’ s important to establish KPIs that are aligned to business goals . SRE teams should set clear service-level objectives that define the targets for service availability and performance , and then monitor these closely .
“ They can be tracked using servicelevel indicators , which provide visibility into system performance in near real-time . Teams must also prioritise key performance indicators that align with business goals .
62 January 2024