TECHNOLOGY
Unilever uses DocuSign Contract Lifecycle Management( CLM) to streamline its global procurement processes, cutting contract completion time by 50 % and reducing drafting time by 80 % in early pilots.
The change forms part of its Smarter Contracting initiative, now live in more than 70 countries and supporting languages including English, Spanish, Portuguese and Bahasa Indonesia.
With more than 400 brands in 190 countries, Unilever aims to simplify its contracting process to match its global scale. Before DocuSign, teams relied on manual methods – email, scanning and phone calls – to complete contracts.
Now, key deal details are entered upfront, triggering automatic contract generation with the correct clauses and routing reviews to the appropriate people.
“ We wanted tools and solutions that would harmonise, simplify and bring efficiencies,” says Wei Ling Lim, General Counsel for Global Supply Chain at Unilever.“ We design everything we do around making sure the user experience is as good as it can be.”
DocuSign also supports Unilever’ s NDA process through DocuSign Click, a no-signature-required solution for standardised agreements. The shift enables employees to focus on higher-value tasks instead of manual contract work.
Wei says the team’ s success depends on“ our ability to support different languages and different countries across the value chain.”