LOGISTICS
RECOMMENDATIONS FOR INCREASING REVERSE LOGISTICS EFFICIENCY
Invest in technology for real-time return tracking, fraud detection and enhanced analytics.
Strengthen transparency through clear communication of return policies and procedures.
Partner with specialised 3PL providers to expand capacity and refine reverse logistics workflows.
The new returns reality Consumer expectations around returns have escalated sharply, as 82 % cite free returns as a crucial factor in purchase decisions( up from 76 % last year) and 76 % preferring instant refunds or exchanges.
The consequences of not meeting these expectations are great: 71 % of consumers say they are less likely to make a second purchase from a retailer following a poor returns experience, up from 67 % in 2024 and four out of five report sharing negative feedback widely.
Prevent returns proactively by improving product information, quality controls and customer education.
Combat fraud rigorously with AI and data analytics ensuring rapid identification and mitigation.
Embed circular economy principles to reduce waste and support sustainability goals.
Adapt for resilience by factoring geopolitical risks and economic trends into supply chain strategy.
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