LOGISTICS
He outlines some key innovations:
• AI and ML: Predict return volumes, optimise routing and automate decisions. Platforms like Optoro reduce processing time by up to 93 % and increase value recovery by up to 45 %.
• IoT and RFID: Deliver real-time visibility of product location and condition. Retailers are using RFID to automate returns and update inventory instantly.
• Automation and robotics: Scale returns processing with robotic sorters and scanners. Retailers are using robots to accelerate refunds and reduce labor costs.
• Blockchain: Provides secure, transparent tracking of returns and authenticity verification. Pilots in automotive and electronics reduce fraud and streamline recycling.
• Augmented reality: Enhances warehouse operations and training. AR smart glasses are improving productivity by up to 15 % and reducing errors to near zero.
• 3D printing: Enables on-demand spare parts, reducing delays and emissions. Automotive and aerospace firms are using local printing to avoid costly downtime.
• Drones and autonomous vehicles: Tested for last-mile returns pickup, promising faster, greener and lower-cost reverse logistics.
Partnerships power smarter returns Strategic partnerships with specialised third-party logistics( 3PL) providers such as UPS-owned Happy Returns and Loop are also increasing operational efficiencies. Happy Returns CEO David Sobie emphasises the need to“ modernise reverse logistics to enhance customer satisfaction, reduce fraud and safeguard operations in today’ s high-pressure retail landscape.”
The partnership allows merchants to benefit from advanced features like customisable return workflows, instant exchange options, 3PL integrations for faster processing and item grading systems that flag potential fraud.
162 January 2026