virtual workforce or for processing for digital documentation purposes. This has led to Crown and others growing their own resources or supply chain in those areas of digital services. Digitalisation also creates opportunities for cost savings in cases where companies do not need to retain hardcopy documents or pay for delivery to their offices.
In our workspace business, we see consolidation and reconfiguration of offices as many companies have adopted hybrid working and want to ensure that teams collaborate while in their office. For cost and sustainability reasons, our office furniture and equipment refurbishment and recycling are growing. Going forward, this would mitigate the risk of growing cost of new products due to tariffs.
Trust and transparency will also become more valuable. It’ s no longer just about getting goods or people from A to B. It’ s about informing customers to help them make smarter, more sustainable and more strategic choices.
At Crown, while we are a mid-sized player, our global scale has a unique reach and perspective. From that, I see our future isn’ t fixed – we shape it every day in the decisions we make. There are great opportunities to make complex processes simpler for customers.
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