EXECUTIVE INSIGHT
within a few miles of client offices. In our workspace division, everything from office design to office relocation is handled in-country – supporting organisations as they reconfigure spaces with less disruption and fewer emissions.
The one business where we actively maintain a global supply chain is our international relocation business – our Crown Relocations and Crown World Mobility brands. However, we are relocating people and employees to locations determined by the client. If the move involves a location without a Crown office, it necessitates using vetted providers there. So, regardless of what uncertainty or geopolitical factors exist, we need to maintain the supply chain in any country where we provide services to.
Across our businesses, the role of technology is to create efficiencies and, very importantly, to enhance visibility and transparency across stakeholders, from clients to service partners. Technology portals give clients end-toend visibility – whether they’ re relocating teams internationally or coordinating office projects locally. These tools support process and governance. However, a major benefit relates to what we mentioned earlier: communication. Technology helps give clients more control in an era of less certainty. While it’ s helpful that we are in-country, most clients want tools that give them a way to see information about their service quickly and enable them to act decisively even when external factors are shifting.
supplychaindigital. com 99