TECH & AI application of AI technologies across all aspects of business , including supply chain .
One such organisation is UST Global , a multinational digital transformation company that provides IT services and solutions to a variety of industries , including healthcare , banking , financial services , retail , and hi-tech .
UST has its own supply chain practice headed up by lead consultant Jonathan Colehower , who has spoken at Procurement and Supply Chain LIVE events about the digital transformation of the supply chain .
In March 2022 , UST announced a strategic partnership with AI enterprise software company o9 Solutions to provide effective supply chain management solutions , as well as propel digital transformation for enterprise clients . With its planning and decision-making software , o9 Solutions enables organisations to accelerate the digital transformation of their supply chain functions , driving the digital transformations of integrated planning and operations capabilities .
The company ’ s move is typical of how the supply chain technology ecosystem is responding to the supply needs of businesses . The partnership combines UST ’ s systems integration and strategic knowledge expertise with o9 ’ s AI-powered supply chain , revenue , and P & L planning and decisionmaking platform
But UST also has its own deep AI expertise , in the shape of Dr Adnan Masood , its Chief AI Officer & Lead Architect . Masood is also a visiting scholar at Stanford University . There are few people better placed to discuss the importance of AI to businesses in general , and supply chain in particular .
“ When AI is part of your machine learning stack , it ’ s so organic you don ’ t even feel it ’ s
AI anymore ”
DR ADNAN MASOOD , CHIEF AI OFFICER & LEAD ARCHITECT ,
UST GLOBAL
AI is about repeatability Speaking to an audience at an AI conference in London Masood summed up the business uses of AI as being about “ creating a repeatable approach to processes through the ecosystem of an organisation , and how that can be used to transfer information ”.
He says that mining such processes with AI requires “ multiple intelligent components to work with multiple modalities ”.
This , he says , is the building blocks for enterprise AI , and for UST ’ s platform , called SmartOps . This , says Masood , “ is automation on steroids ”.
He adds : “ SmartOps is an AI-powered intelligent operations platform built with the pillars of automation – knowledge management , intelligent monitoring and autonomous operations .
UST SmartOps is an AI-powered cognitive automation platform that holistically learns and reimagines your business processes while intelligently digitising and compressing manual workflows .”
Running on AWS , SmartOps works across business and IT operations , including help desks and onboarding tools . It optimises
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