LINDSEY MAZZA
GLOBAL RETAIL LEAD AT CAPGEMINI , LINDSEY MAZZA , ON HOW A SYSTEMS ENGINEERING BACKGROUND IS HELPING HER SERVICE THE SUPPLY CHAIN NEEDS OF CUSTOMERS
Q . TELL US A LITTLE OF YOUR PROFESSIONAL BACKGROUND
» I started my career in systems engineering and , over the years , have expanded my solutioning to include everything from supplier to consumer . I currently work with leading retailers to reimagine how they fulfil consumer promises . An exciting part of my role is leveraging AI , analytics , and emerging technology to reinvent operations and meet consumer expectations .
Q . HOW DO YOU MEET THE CHALLENGES OF YOUR CAPGEMINI ROLE ?
» I help retailers navigate today ’ s many challenges and transform their businesses . I rely on my systems engineering background to research and learn where opportunities exist , then collaborate with our immensely talented teams to deliver solutions that drive business outcomes . That might be creating intelligent , adaptive supply chain ecosystems , fulfilment options , unlocking channel growth , underpinned with technology and analytics that deliver personalised and engaging consumer experiences .
Q . HOW CAN RETAILERS COUNTER RISING OPERATIONAL COSTS ?
» Automation , AI , and other leading technologies can make all the difference , and I am seeing the benefits with our clients . Data and analytics , AI , and automation in product and supply chain planning processes – not to mention that last-mile consumer fulfilment can support optimised costs – maximise use of labour , and
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