People ‘ critical to any transformation ’ “ The human and people element to change management is critical for the success of any transformation . People are at the core of our transformation because we cannot run a transformation without really focusing on our people .”
This echoes what industry experts believe – that most digital transformation projects fail because organisations treat transformation as a tech project rather than a people project .
To this end , Boidon says Heineken decided to shape its changemanagement transformation around three components .