Flo Group delivers OTM with excellence in client-centricity
Flo Group delivers OTM with excellence in client-centricity
As the leading OTM implementation partner , Flo Group ’ s CEO Michiel Keijzer shares how its expert consultants deliver customer-centric strategy and outcome
With circa 250 consultants globally , Flo Group is the market leader for Oracle Transportation Management System ( TMS ) implementation . With core teams in Europe , India , and South America , Flo is home to many senior experts with more than 15 years of experience driving knowledge around the Oracle product , which is helping support small and large scale businesses .
Built on a people-centric culture , Flo enables its consultants to develop and grow with echoing effects across its team and client base , delivering excellence and a like-minded approach to transport management .
To achieve this , Flo Group ’ s CEO , Michiel Keijzer , explained how Flo has created a templated approach upon which its consultants can build to support businesses operating globally .
“ The template can subsequently have functionality and locations added to ensure the solution meets local needs where required ,” says Keijzer . “ We do encourage our clients to keep localisations to a minimum for ease of solution ownership going forward .”
In the early stage of Oracle TMS rollout , Flo is heavily involved in the process to ensure a successful execution , where consultants are able to get clients on board with the solution for their own specific use cases .
“ Our consultants will develop the core solution and then support the global deployment for each regional roll out ,” says Keijzer . “ During the roll-out stage , we will work with the clients ’ own teams as they become more familiar with the solution . After each ‘ go live ’ during a deployment , we will hand over to the Flo support team that offers 24 / 7 / 365 live solution support and is thereby able to support any timezone .”
This client-centric approach inherently puts Flo in a great position to meet and exceed customer expectations , which has been critical to its success and a leading component of its journey to Oracle Transport Management ( OTM ) stewardship .