“ TECH THAT DIGITISES DECISION MAKING RETAINS KNOWLEDGE FROM RETIREES AND OTHERS WHO HAVE LEFT ”
BUSINESSES WHO ARE USING DIGITAL DECISION MAKING
TECH & AI pressures on supply chain teams ,” says Fontes , a former Associate Partner at McKinsey & Company . “ The demand for fast , accurate decisions is beyond the ability of the smaller pool of experienced decision makers at most companies , and that was the case even before those disruptions . This is creating an urgent need for supply chains to find alternative solutions to manage their business .”
He says that , as workers retire or move on to new roles , their knowledge and decisionmaking experience is lost .
“ However , it ’ s possible to digitise that knowledge so that the decisions those lost team members have made continue to inform the organisation in the future ,” says Fontes . “ With digitised decision making , supply chains can manage change by capturing the knowledge and historical decisions made by their experienced workforce throughout their enterprise .”
Fontes says that decision-intelligence platforms can collect data , apply decision
“ TECH THAT DIGITISES DECISION MAKING RETAINS KNOWLEDGE FROM RETIREES AND OTHERS WHO HAVE LEFT ”
FRED FONTES HEAD OF GROWTH , AERA TECHNOLOGY
BUSINESSES WHO ARE USING DIGITAL DECISION MAKING
Fred Fontes , Head of Growth with Aera Technology , cites two examples of large companies who are using digital decision making to good effect .
“ There ’ s a large pharmaceutical organisation that ’ s using decision intelligence to deliver near-realtime order updates and proactive communication to customers in the medical devices space .
“ Prior to this , the customer-facing side of the organisation did not have visibility into the complex supply chain for these products , so availability information was not accurate .”
He gives another case study of a global steel manufacturer that is automating its decision-making processes to manage orders from the point of creation all the way through its supply chain and
distribution network .
“ The company is automatically identifying , assessing , and resolving any potential issues with customer delivery , and gaining the ability to inform the customer with as much lead time as possible that their order may or will be late ,” Fontes says . “ These are just a few workplace benefits of decision intelligence , and they ’ re set to transform how we make supply chain decisions .”
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