CREDIT : IMAGE
OPERATIONS
B est described as the use of artificial intelligence to improve business operations by integrating technology into everyday processes , operational AI is changing the game from a supply chain perspective .
Clear and well-documented advantages include the ability to automate routine tasks and make decisions in real time , resulting in enhanced efficiency and optimised performance across the board .
It is already an established tool being used in a variety of real-world situations such as predictive procurement maintenance , where AI forecasts potential disruptions in availability . This enables companies to strategically time purchases to avoid cost spikes and secure better pricing .
There are plenty of additional uses across the procurement and supply chain space , as Christoph Schenter , Principal of Data & Insights at INVERTO , the specialist supply chain management arm of Boston Consulting Group , explains .
“ In supply chains , operational AI improves logistics and inventory management and is also a powerful tool to help procurement functions with negotiations , where it ’ s used to design strategies and enable game theory powered negotiations ,” says Christoph .
“ In customer service industries , AI chatbots are now widespread , with automated responses being used to enhance customer support .”
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