CENTRAL RETAIL IN VIETNAM
“ I want to talk to them about delivering their goods on time, on pallets and in proper packaging with the correct bar code,” he says.“ The robots won’ t work if we don’ t have barcodes in the system, if the supplier’ s trucks don’ t turn up on time or they don’ t deliver what we order. Some major FMCG suppliers regularly fail to deliver more than 30 % of orders.”
This reliance on technology over process, coupled with a lack of modern training, leaves major gaps.
“ Teams here haven’ t been exposed to the right sort of training – basic root cause analysis, the five-whys and other problemsolving skills and routines … that’ s what we take for granted,” he goes on.“ That foundational skillset has been missed by the younger generation.”
CRV’ s answer is its Supply Chain Academy, where comprehensive training meets on-the-ground work. Staff gain expertise in the entire supply chain: warehouse management, transport logistics, load security, temperature
150 November 2025