TECH & AI
177,000
Number of full-time employees at DHL Supply Chain
But John – wary of calling this an emerging trend – emphasises that ‘ AI and ML ’ is widely used as a catch-all term for algorithmic analytics that have been around for several years .
Reflecting on their prevalence , he says : “ The ability to optimise inventory levels by triggering orders after ingesting lead times , current levels and inputs like risk tolerance is extremely useful and a prime example of how these tools have become increasingly effective .”
Nevertheless , what truly is ‘ new ’ is the ability to leverage large language models ( LLMs ) to understand and generate translation , summarise text and answer questions .
This is being integrated into demand and inventory management through analysis of social media , news , messages and more to understand sentiment and future demand , before showing these outputs to supply chain teams for action .
“ These benefits would be relevant in retail and similar value chains ,” John continues .
“ Also , the ability to ask these AI tools any question about your supply chain and receive actionable , informed responses – like your own personal
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