LIFETIME OF ACHIEVEMENT IN SUPPLY CHAIN In March 2020 , she was announced as the 12th CEO in UPS ’ history – something of a dream role for this natural-born leader .
Commenting on her appointment , Arthur Blank called Carol a “ thoughtful leader with uncommon financial acumen and a keen understanding of how important a thriving culture is to the success of a large business .”
He added : “ I know she ’ ll be an outstanding leader for this great company , just as she was for so many years at The Home Depot .”
Embracing the challenges It ’ s fair to say Carol probably could have chosen a better time to become CEO at a multinational giant , but the manner in which she has handled the challenges thrown her way demonstrates her immense leadership pedigree .
Faced with the prospect of dealing with a global pandemic , she stood strong in the face of adversity and led UPS in assured fashion .
“ I thought I ’ d be travelling the world meeting people , visiting our facilities , shaking hands and meeting customers ,” she recalled during the previously mentioned interview . “ We ’ ve got lots of challenges here , but they ’ re fun to work on . We ’ re making some really good progress .”
Adopting a strategy of “ better not bigger ”, Carol started her tenure at UPS as she meant to go on – by “ shaking things up ”. supplychaindigital . com 33