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FedEx applies RPA to strengthen last-mile logistics and customer service by automating package collection and delivery point management.
In Singapore, the company launched RPA-supported self-service lockers and collection points under its Delivery Manager International programme, giving customers more flexibility while cutting environmental impact through optimised routes and collection.
Inside logistics centres, RPA manages routine tasks to boost throughput and reduce human error, ensuring smoother operations across the network. The technology works alongside AI-enabled robotic automation from FedEx’ s partnership with Berkshire Grey, which supplies robotic sortation systems for major facilities worldwide.
Rebecca Yeung, former Corporate Vice President of Operations Science and Advanced Technology at FedEx, explains:“ FedEx believes that continued innovation and automation will improve efficiency, productivity and safety for its team members as they continue to keep the global supply chain moving.”
Future bots will evolve to handle complex, decision-based duties such as working with unstructured data, making real-time calls and predicting supply chain disruptions before they unfold, whilst systems will run round the clock, optimising continuously while people supervise and focus on higher-level strategy.
As this path unfolds, it is clear RPA will be the advantage that separates advanced supply chains from those lagging behind. supplychaindigital. com 163