CVS HEALTH
The pandemic turbo-charged e-commerce and direct-to-consumer delivery for CVS Pharmacy , part of the Pharmacy and Consumer Wellness business unit of CVS Health , in particular , and yet it wasn ’ t long before the company realised consumers wanted much more . It marked a sea change for the company ; things would never be the same again . CVS would not have it any other way .
“ We fared pretty well ,” says Mario Rivera SVP & Chief Supply Chain and Logistics Officer for CVS Health , recalling those tumultuous times . ” But the pandemic highlighted how we had to treat our supply chain and logistics network differently . It showed us we had to make select investments to ensure that whenever the next challenge comes , we ’ re ready to face that challenge head on .”
“ Our Supply Chain and Logistics organisation is critical to ensuring that our retail pharmacies continue to be a trusted community health and wellness destination ,” added Mario . “ We are focused on setting our store network up for success by having the speed and flexibility to replenish the right inventory at the right time and the right place . Our consumers can choose to shop in our stores or online . If they shop online , they can choose to pick up in store or get a delivery right to their home .”
“ Our strategy has been to stabilise , modernise and optimise our supply chain and logistics to support our customers and colleagues . People want omnichannel convenience ,” says Mario , who is
“ Consumers increasingly want multiple options on product delivery , so we ’ re in a very omnichannel world ”
MARIO RIVERA SVP AND CHIEF SUPPLY CHAIN AND LOGISTICS OFFICER , CVS HEALTH
responsible for developing and executing CVS Health ’ s supply chain network transformation strategy . “ And this is what we have been working very hard to deliver .”
Around 85 % of the US lives within 10 miles of a CVS pharmacy With an extensive network that places a CVS Pharmacy within easy reach of most Americans , the company faces a unique set of challenges in maintaining its vast distribution system . An estimated 85 % of the US population lives within 10 miles of a CVS Pharmacy . CVS has to deliver products to more than 9,000 stores and pharmacies across the country .
“ It ’ s a fairly complex supply chain ,” says Mario , lodging a claim for Understatement of the Year , because around 5 million consumers visit a CVS Health location every day , and it has more than 60 million unique digital customers .
80 September 2024