DELIVEROO
CREDIT: DELIVEROO
Called Project Penne, it aimed to embed policy and governance into the S2P platform. Using“ adopt best practice, adapt Deliveroo,” the team’ s processes were simplified, compliance became embedded and manual checks were reduced.
Deliveroo adopted an“ out-of-thebox” Coupa configuration for 94 % of the build, which, Rob explains, was part of a strategy to“ embrace simpler, more scalable ways of working”.
The discipline needed to execute such a project, on a fixed deadline and with a limited budget is a testament to Rob’ s approach:
“ In the very early stages, the transformation had principally been viewed as a technology upgrade”. He also brought in a trusted former colleague, Paras Sood, who knows Rob’ s ways of working, to help drive programme performance and act as his voice when pressure on time was high.
“ However,” he explains“ it quickly became clear there was an opportunity to go much further – a full reset of our source-to-pay operating model.”
Coupa now delivers a single source of truth, lifecycle transparency and readiness for new developments, something that was key for Rob.
102 September 2025