DELIVEROO
A true digital ecosystem, in his eyes, is“ a principle‐led, problemfocused architecture … built to solve real business challenges, with every component working in unison, strengthening the whole”.
The future of procurement Procurement is entering a phase of optimisation, focusing on continuous improvement, data enrichment and simplification. By building team capability, more time is spent in other areas of the business, driving wider value.
At the same time, future value will be driven by partnerships for innovation and new commercial models, just as Deliveroo’ s integrated digital ecosystem spans intake, sourcing, contracts, onboarding, P2P, payments, analytics and document processing. This enables real-time risk, cost and compliance management.
“ Without that, you’ re stuck in manual mode,” emphasises Rob.“ Procurement needs to evolve from enforcing policy to designing, deploying and using technology that drives better outcomes by default.” Looking ahead, he sees a shift from“ transactional automation to intelligent orchestration” as predictive analytics, real-time risk sensing and AI-assisted negotiations take a more central role, but technology must be paired with mindset change.
For Deliveroo, the next 18 months are about embedding change, unlocking ecosystem potential and building the capabilities to lead in intelligent spend management.
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