THE SUPPLY CHAIN INTERVIEW
UPS delivers to
56
countries and territories across Europe
Daniel explains how there are three main changes to the supply chain function; diversification, digitalisation and specialisation.
With ongoing volatility, companies are turning away from single sourcing locations. This means there are more, less concentrated networks and strategies across a number of regions. This has helped contribute to the rise of AI, automation and data-driven planning.
As teams are balancing larger networks and growing demands, technology is becoming key for understanding demands, maintaining visibility and driving faster decisions across the operation.
Sectors including high tech, healthcare and advanced manufacturing need reliability and visibility at all times, meaning global supply chains and logistics operators are developing specialised solutions to drive reliability, compliance and speed throughout the transportation journey.
Daniel says:“ Together, these trends are changing what customers require from a logistics provider. They increasingly need support across the full supply chain rather than a series of disconnected services.” Technology is a necessity in global supply chains, especially as customers continue to expect visibility, predictability and more accurate forecasting. At UPS, teams are increasingly using AI, automation and advanced analytics in order to identify potential disruption and help develop new solutions.
“ Importantly, technology is not replacing expertise,” Daniel affirms.“ It is enhancing it. Our people remain at the center of decision-making, supported by better data and stronger insights.” As these tools continue to transform global supply chains, they are helping operations become more intelligent. The aim is to help people do their jobs more efficiently, with greater foresight and confidence.
At UPS, this is key. The organisation is moving away from being a service and is becoming, according to Daniel, a crucial part of the product experience itself.
In a world of volatility and uncertainty, Daniel and his team are working to ensure customers can be confident with their decisions.
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