P R OCUR EMENT INSIGHTS
player like DHL , sometimes there is a need to work in partnership with other companies to ensure that orders reach their given destination , on time .
Brewer says that building a successful ecommerce operation all starts with good upfront integration and being able to provide the shopper with options . “ Getting the last mile right isn ’ t easy and can create incredible customer pain points as well as inefficiencies . Partnering with the right provider and doing your homework up front is where you can win .
“ Holistically , businesses now want to move their inventory as close to their customer as possible , and in doing so reduce delivery times and fulfill orders quicker . With our sister company DHL Supply Chain , we are able to provide ecommerce fulfilment solutions on the customers ‘ doorstep ’. So depending on the requirement , we can provide last mile delivery in country , cross border delivery worldwide with multiple speed options and local , regional and or global fulfilment .”
No doubt that ecommerce will continue to grow , but it ’ s a space where there is still room for other trends and innovations to come to the fore .
Environmental factors will become more of a consideration for customers in the years to come , says Brewer , and he admits he ’ s interested to see how things will change in the ecommerce space in the years to come .
“ The ecommerce industry is still incredibly nascent , as such we are all rapidly innovating and learning ,” he adds . “ Whether it be electric vehicles that ensure we play our part in a ‘ cleaner ’ tomorrow , alternate delivery methods to delight our customers , or route optimisation to ensure our thousands of delivery drivers have the most optimal routes , we are constantly innovating to ensure we deliver on our goals . The environmental impact that comes with ecommerce and logistics will be one that consumers become increasingly conscious about and they would want to be as green as possible .
“ DPDHL Group ( DHL eCommerce ’ s parent company ) has announced that by 2050 we will reduce all logistics related emissions to zero – as we know that this will be a great concern for both consumers and businesses moving forward .”
30 April 2018