TECHNOLOGY
92 inventory ’, it was all about reducing your costs . Today , key trends have shifted , focusing on customer experience and customer satisfaction . There are very few supply chains today that have a one-to-one relationship with their suppliers , a lot of people have multiple sources of supply so you need to be able to satisfy your customers requirements . Therefore , there has been a shift from minimising stock , to holding the right stock and making the right products that will satisfy demands ,” comments Hughes . Agreeing with Hughes , Lewis adds that “ if you look at the main trends in supply chain - be it handling disruptions better , being more agile , or the advent of digitalisation and the need for ever increasing customer responsiveness - all of these challenges are being brought to bear on the ERP and wider enterprise software space ,” and there isn ’ t a one size fits all approach comments Sinfield , “ A recent report found that existing ERP solution challenges are split between the
“ Modern ERP is all about driving a business forward , be it faster and leaner processes , lower costs , better customer service or even developing new business and revenue streams ”
— Phil Lewis , Vice President , Solution Consulting EMEA , Infor
APRIL 2020