SAP
As VP of SAP ’ s Digital Supply Chain Centre of Excellence , Andy Hancock and his team have deeper , and earlier , knowledge of SAP products than anyone else .
The reason many of the world ’ s biggest companies use SAP ’ s products for their supply chain solutions is that its software helps companies accelerate growth , develop game-changing innovations and drive more value to their bottom lines .
But of course , before the process of transformation can begin , SAP must first connect with customers , and then communicate the benefits of their solutions .
For this , SAP has its very own international SWAT team of industry experts , who travel the globe , supporting knowledge transfer and being hands-on with customer-facing activities . That team - the SAP Digital Supply Chain Centre of Excellence ( CoE ) - are experts in any given product , and are adept at applying their industrial experience in helping customers overcome their current business problem and to its own internal stakeholders around the globe .
Andy Hancock is Global Vice President of the Digital Supply Chain Centre CoE . Hancock explains exactly how CoE experts provide the necessary support : “ We support field sales teams , helping them with product-features knowledge in the early part of a product ’ s life cycle . We also do internal knowledge enablement . We look after a lot of global projects .”
He adds : “ Our people have been out in the field - they ' ve had oil underneath their fingernails . They understand how to run a business . It ' s not theoretical . They take that knowledge and help our customers achieve their goals .”
The SAP CoE has been around for 12 years and is central to what SAP does , because its teams in the field need to leverage CoE know-how , to enable them to speak the language of their customers .
“ You have to understand the terminology ,” says Hancock . “ You have to be able to speak the language of your customers , and that ' s what we do . We support sales opportunities in the field .”
CoE has teams all over the world , including in North America , Mexico , central Europe and Singapore . With team members located globally , CoE never sleeps , and it offers expertise across all aspects of the digital supply chain , including on the assets side , as well as in manufacturing and logistics .
“ Our people have been out in the field - they ’ ve had oil underneath their fingernails ”
ANDY HANCOCK GLOBAL VICE PRESIDENT OF DIGITAL SUPPLY CHAIN CENTRE OF EXCELLENCE , SAP
30 April 2022