SUPPLY CHAIN
Too often programmes get bogged down in the nuts and bolts of process change , turning on new tools , changing business rules – but fail to engage and inspire the human talent to fundamentally embrace new business models .
If you transform a process with technology but you haven ’ t designed it to empower the end user , helping them make better decisions with efficiency and speed , you ’ re much more likely to fail . Nothing changes when nothing changes , and people don ’ t change until it makes sense in their terms to do so . Too often the soft side of transformation and change management gets cut or de-scoped . Smart leaders know that a human-centric strategy is key to success .
Does the consultancy-client relationship ever break down ? There ’ s always the possibility of issues , especially given the broad and complex change journeys that so many clients are on . Transformations are hard , noisy and will always have their rough spots . In fact , if you ’ re not hearing some gnashing of teeth in the organisation , there ’ s not enough change happening .
52 April 2022