USA experience , is a firm believer that the employees have the key vantage point to help the business to grow .
“ I want to hear from people on the floor . For us to take their messages and turn them into actual initiatives has really paid off – they feel valued , and they have a say .”
As the company moves into the future , just shy of 100 years of operation , both Skinner and Ubel will play a huge role in the direction of Milbank through not only the Technology Master Plan , but future initiatives that arise from both internal analysis and external market developments .
For Skinner , the company must continue to ask the question that matters – how is the product going to change ?
“ How are we going to adapt rapidly-changing technology ? We have to work to be on the front side of that change to continue as an industry leader .”
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