PARKER HANNIFIN
“ Choosing the best locations means we can cut shipment times and costs and reduce emissions . This team is on target to reduce our carbon footprint by 20 % by around 2025 ,” Falkenreck continued .
Once Parker had a clear picture of the road forward , the company focused on three pillars to become the best in class distribution centre organisation . Parker has adopted the independent Warehouse Education and Research Council ( WERC ) benchmark for its warehouses globally . The WERC defines key processes and performance indicators for world-class organisations and Parker is focused on key elements such as :
1 . Simplification of procedures and locations
2 . Technology and innovation
3 . Customer experience
Falkenreck continued : “ We want to work with our customers as closely as possible and be the best shipment provider . There
are many tools and procedures developed to make sure we work in an integrated way to make that happen .
“ For example , we use an extended value stream map to look at every dimension of a shipment . We start with physical elements , such as labelling , documentation and electronic data to see how information will be submitted to customers . We also analyse customer receiving processes , to identify any possible issues that may arise ; this helps ensure that our process will help resolve potential blockages .
“ Our solutions can be customised according to customer needs . The real customer experience always comes if you exceed people ’ s expectations . We often help people to develop solutions they haven ’ t thought about ; that creates a cost benefit for them , and an improved experience . Some customers just need us to comply ; with others we can offer greater support and genuinely become better together .”
Alongside customer experience , lean warehousing , new technology and digitalisation are fundamentals to Parker ’ s approach .
54 August 2021