“ For example , I negotiate with all our global technology partners , which I then pass on to our regional and local teams to continue the negotiations internally in their own countries ,” says Monterrubio .
“ Negotiating 10 laptops is not the same as negotiating a 100,000 , this understanding has helped us to organise our operations to negotiate better pricing and standards , as well as volume so that we spend what is needed on hardware and software rather than overspending ,” she adds .
Why ‘ partners ’ and not ‘ vendors ’ Insisting on calling collaborators ‘ partners ’ instead of ‘ vendors ’, Monterrubio highlights that this is something she learned during her time at Teleperformance . “ This mindset has helped me so much in my career . While a vendor is someone that will be with you in business as they look to develop their own operations , a partner is an organisation that you trust and that will grow with you , they want to understand your needs and the value they can bring .”
Monterrubio adds : “ We have many partnerships with both hardware and software companies . The pandemic required a huge jump in technology and remote
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