1978
Year company was founded
420K +
Number of employees worldwide
170
Countries served
265 +
Languages and dialects working , and our partners have helped us to meet that need , to keep up with the industry and to meet customer demands .
“ With our partners , we have been able to plan for the future , as well as develop new ideas and strategies for the coming years – our partners are definitely important to us and our success in achieving our goals .”
Over the next 12 to 18 months , Monterrubio expects to see significant continued growth . “ Growth waits for no one , so we need to start planning and we need to get better at forecasting and planning . We also need to keep innovating , creating and developing our strategies for negotiations , procurement , and our partnerships .”
Developing a centralised procurement team Reflecting on Teleperforamance ’ s development of a centralised procurement team , Monterrubio explains that the key to success is communication . “ We didn ’ t know any of our peers in procurement globally when the new governance took place . We soon realised that , to migrate into a central team successfully , we needed to communicate ,” explains Monterrubio .
“ But we found ourselves developing this centralised procurement team that required communication in the middle of a pandemic . No one could travel , everyone was at home , so our strategy became centred around the laptop requirements , the headsets , the cameras , the software , and the security of communicating remotely .
She adds : “ As a result , communication and creating standards became our strategy . We still have a long way to go , but we have great leadership guiding us .” supplychaindigital . com 67