NNR GLOBAL LOGISTICS
“ THE TECHNOLOGY AND THE AVAILABILITY OF DATA THAT ALLOWS US TO PRESENT THE PROBLEMS TO AI – SO THAT IT CAN BEGIN TO SOLVE THOSE PROBLEMS – IS NOW AT OUR FINGERTIPS ”
MAC SULLIVAN HEAD OF TECH AND DIGITAL PROMOTION , NNR GLOBAL LOGISTICS get out of the commercial world of logistics and into the technology side of things ,” he says .
Now Head of Technology and Digital Promotion at NNR , Sullivan ’ s role involves running a now 41-headcount team that is broken up into four sub-teams . “ Firstly , we have EDI ( Electronic Data Interchange ) and API teams , together making up ' connectivity ', which deals with connecting with our vendors , customers , and agents . Secondly , we have a product development and maintenance team for our homegrown global ERP . Third , we have two smaller programmes , one called NNR Connect , which is our new showcase product , and then a homegrown CRM system . We then have traditional IT , hardware , networking , cybersecurity , etc that falls into another ( fourth ) bucket .”
Of these , NNR Connect deserves a place in the spotlight . NNR Connect is a customer-facing portal that uses AI and cloud tech where customers can easily book , pay for , and track in realtime all their shipments through a truly frictionless , intuitive interface . This is where tech and data intersect to fulfil NNR Global ’ s vision of a streamlined , customerfocused logistics experience .
NNR ’ s corporate slogan is ' connecting your dreams ', which means providing comfort , confidence and enjoyment for their customers , “ and that means that your cargo is getting to the right place , at the right time and at the right cost ,” says Sullivan . supplychaindigital . com 85