AMERICAN UNIVERSITY OF BEIRUT
“ It was difficult for the team to accept me as their supervisor being a young inexperienced female . I was able to prove myself through revamping the procedures and practices and introducing efficiencies into the process ”
– Hanan Itani Ramadan , Director of Procurement and Contracts Administration
properly reflects the expansion of functions , evolution in the roles of the transactional base , and a more customer-focused type of operation ,” she adds . “ Later on , in early 2014 , the first reports that were produced showed a positive impact on the sourcing process in terms of cost saving and in terms of timeliness of the operation .”
The increased customer focus has certainly been of core importance to the department ’ s operations . “ One of the key elements in improving our cost saving margin is innovation . Learning about users ’ needs early in the process helps us better understand the requirements and research the market for economical alternatives ,” explains Itani .
134 December 2017