EMAAR , THE ECONOMIC CITY
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“ In 2015 , our organisational engagement survey rated procurement at 44 %. Last year it jumped to 86 %. Customer satisfaction has reached 70 %”
— Hesham Elabd , Senior Director , Emaar , The Economic City
tion supplied . Companies which are awarded the business are also revealed , with project awarded values .
“ In 2015 , our organisational engagement survey rated procurement at 44 %. Last year it jumped to 86 %. Our procurement team won four customer experience awards from the CEOs of the BU ’ s . Overall Customer satisfaction has also reached 70 %,” Elabd says with pride .
“ Looking at the way forward , we have already launched the trusted supplier programme . We have signed long-term deals with partners and fixed prices for three years for our requirements such as building materials . In KAEC , a lot of companies work in the Industrial Valley . We recently launched a programme
DECEMBER 2018