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Petro Rabigh also plan to begin to take steps to become a world-class service minded organisation that will enable the firm to provide exceptional customer service that goes beyond expectations .”
“ This can happen when we break down silos , over communicate to customers and provide proactive service levels with their absolute best interest in mind ,” explains Gustafson . “ We will do this through cross development opportunities with operations , by co-locating people closer to the customers they
“ Our processes and practices must change and this will be enabled through the finalisation of the ARIBA implementation , integration with SAP and further digitalisation of the processes ”
— Michael Gustafson General Manager of Material , Procurement and Contracts
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