“ It ’ s about putting our client ’ s needs at the heart of what we do ”

— Jorg Junghanns , Vice President Europe , Digital Supply Chain , Capgemini

32 planning as well as fulfillment management ,” he says . “ We ’ re continuously looking at how we can include AI to better serve our clients but we certainly don ’ t rely on it .” With staying ahead of the curve paramount to success , Junghanns believes in the importance of juggling innovation with customer-centricity . “ It ’ s our responsibility to identify a pragmatic solution that helps our clients . We have to be ahead of the latest trends ,” he explains . “ However , we must ensure we tailormake solutions to our clients ’ needs and integrate new technologies based on what they really want .” It ’ s fair to say Capgemini values its customers . With customer-centricity recognised as

DECEMBER 2019