Digital capabilities , operational transformation , public value shifts ; these are just some of the things shifting the way organisations are managing quality .

“ The world we know is disappearing and reorganising in a very different way . For quality leaders , it is no longer about incremental change , but about transformation and defining what the future of quality management will look like ,” said Ankur Mehta , director advisory with the Gartner Supply Chain practice .

So how can supply chain leaders future-proof their quality management ? Gartner identifies four key areas of transformation :

• Value proposition : predictive quality to unlock value .

• Scope : connected across the ecosystem .

• Governance Model : flexible open-source .

• Implementation strategy : embedded in the business .

“ In the future , the role of the quality management department will be more that of a coach or consultant that supports employees in seamlessly implementing quality procedures into their agile working styles ,” Mehta concluded .

To find out more , click here

� APPLE Despite being among the many organisations facing supply chain disruptions and shortages , Apple reports a strong financial quarter , with a revenue of US $ 83.4bn ; up 29 % yearon-year .

� SAMSUNG While the global chip shortage could limit demand for some of Samsung ’ s mobile customers , the technology company is optimistic for its server and personal computer chip demand , which is expected to be robust in 2022 .

� CHINA China continues to face supply chain disruptions , in particular a shortage of shipping containers . A recent report by Hillebrand , highlighted that for every 100 containers heading to America , only 40 return .

� AMAZON Following Amazon ’ s announcement to its investors that fourthquarter sales are likely to be between US130bn and US $ 140bn - lower than the expected US $ 142.05bn - Amazon ’ s shares dropped by 4 %.

supplychaindigital . com 13