KINGS TRANSPORT & LOGISTICS

and Development Departments combined to produce role- and task-specific training on some of the key operations procedures . Since the company ’ s introduction of VSOPs in 2013 , these videos have continued to grow throughout the business . In addition , growing client collaboration also promotes increased effectiveness and reach .

“ Our Video SOPs have been a really significant factor for both internal and external applications . People learn in various formats , and this allows them to learn through visual and audio aids , promoting a more comprehensive learning experience . Video SOP has been really strong , enabling us to improve the quality of service we can offer through driver training , safety protocols and specific operational requirements . And from a customer ’ s perspective , we also put together customer-specific video SOPs . For example , if we ’ ve got a driver going to do a certain task , before they do that task , we can