STAPLES CHINA
Staples VIP Card
placed significant investment .
Competitive edge Driving business growth has been central to Staples ’ success within China . Adopting new categories and solutions for its corporate customers , the business has worked to strengthen its supply chain network and its relationship with suppliers through adopting reactive supply chain management processes . This has incorporated the re-evaluation and amendment of pricing structures to remain competitive , whilst investing in new technologies to guarantee the delivery of a service model which remains fully customer-centric .
This approach has also filtered into the ongoing development of its staff , where employees have been given advanced knowledge and training surrounding products on offer , in addition to an awareness surrounding corporate expectations to deliver exceptional customer service .
Boosting morale Focused on driving down costs , without losing the quality related
172 February 2018